Doing it Right: Service reliability – performing the service dependable and accurately – is the heart of service excellence. We are small boutique service choosing our staff with care and our clients on the basis we can perform their care as promised, with confidence, integrity, and individualised attention. The service is only as good as it’s staff and we know that you do your best and we are very grateful for that, however, training and policy is important. We pay a subscription to Nurses for Nurses so you can stay up to date (if you use it) and you should. The Royal Commission will point the finger directly to more training, so do take time to read the policy handbook, the clinical handbook and any other handbooks or information posted here.